PRIVACY POLICY

The terms “we,” “us,” “ServicePal.com”, “ServicePal” and “Company” refer to ServicePal Inc., a Corporation organized and existing under the laws of the State of California, or any successor or assignee of the Company.

Your privacy is important to us. Our Privacy Policy covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

Collection and Use of Personal Information

Personal information is data that can be used to uniquely identify or contact a single person. You may be asked to provide your personal information anytime you are in contact with us or a ServicePal Affiliate. ServicePal and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services and content.

Here are some examples of the types of personal information ServicePal may collect and how we may use it.

What personal information we collect

  • When you create an account, subscribe to a service, download a software update, or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information.
  • When you share your content with customers using our applications or services, ServicePal may collect the information you provide about those customers such as name, mailing address, email address, and phone number.

How we use your personal information

  • The personal information we collect allows us to keep you posted on ServicePal’s latest product announcements, software updates, and upcoming events. It also helps us to improve our services and content. If you don’t want to be on our mailing list, you can opt out anytime by updating your preferences.
  • We also use personal information to help us develop, deliver, and improve our products, services and content.From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with ServicePal, you may not opt out of receiving these communications.
  • We may also use personal information for internal purposes such as auditing, data analysis, and research to improve our products, services, and customer communications.
  • If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer those programs.

Collection and Use of Non-Personal Information

We also collect non-personal information − data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

  • We may collect information such as occupation, language, zip code, area code, unique device identifier, location, and the time zone where a ServicePal product is used so that we can better understand customer behavior and improve our products, services, and advertising.
  • We also may collect information regarding customer activities on our website and in our products. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Cookies and Other Technologies

Our website, online services and email messages may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

ServicePal and our partners use cookies and other technologies to remember personal information when you use our website, online services, and applications. Our goal in these cases is to make your experience with us more convenient and personal. For example, knowing your name lets us welcome you the next time you launch our applications. Knowing your country and language helps us provide a customized and more useful experience. Knowing your contact information, product serial numbers, and information about your computer or device helps us register your products, personalize your experience and provide you with better customer service.
If you want to disable cookies check with your browser provider to find out how to disable cookies. Please note that certain features of our website and online service will not be available once cookies are disabled.

As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.
We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, and to gather demographic information about our user base as a whole. We may use this information in our marketing and advertising services.

In some of our email messages, we use a “click-through URL” linked to content on the ServicePal website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.
Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

Disclosure to Third Parties

At times we may make certain personal information available to affiliates and strategic partners that work with us to provide products and services, or that help us market to customers. For example, when you log a support case, you authorize ServicePal and our Support partner to exchange the information you provide to facilitate service. If such an activity takes place, your account will be governed by ServicePal and our Support partner’s respective privacy policies. Personal information will only be shared by ServicePal to provide or improve our products and services; it will not be shared with third parties for their marketing purposes.

Others

It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for ServicePal to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information

ServicePal takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
ServicePal online services such as ServicePal for iPad and ServicePal.com use Secure Sockets Layer (SSL) encryption where personal information is collected. To maintain an account and subscribe to our services, you must use an SSL-enabled browser such as Safari, Firefox, Chrome or Internet Explorer. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.
When you use some ServicePal products, services, or applications or post on a ServicePal support forum, chat room, or social networking service, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.

Integrity and Retention of Personal Information

ServicePal makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Access to Personal Information

You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account at https://app.ServicePal.comAaccount. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if ServicePal is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made through the Privacy Contact Form.

Children

We do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13 we will take steps to delete the information as soon as possible.

Location-Based Services

To provide location-based services in ServicePal applications, ServicePal may collect, use, and share precise location data, including the real-time geographic location of your Apple device. This location data is collected to provide and improve location-based products and services. For example, we capture geographic location within the Servicepal application when you opt in to the location sharing service. This information is captured to provide a better customer experience within the ServicePal products and services. This information is not shared with third parties and the information is stored securely within your ServicePal account subscribing to our services.

Third-Party Sites and Services

ServicePal websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties − for example, a third-party customer support website. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

International Users

Information you provide may be transferred or accessed by entities around the world as described in this Privacy Policy.

Our Commitment to Your Privacy

To make sure your personal information is secure, we communicate our privacy and security guidelines to our employees and affiliates and strictly enforce privacy safeguards within the company.

Privacy Questions

If You have questions regarding this Policy or about the privacy practices of ServicePal, please contact us by email at privacy@servicepal.com, or at:

ServicePal Inc.
Attn: Privacy
541 Jefferson Avenue
Redwood City, CA 94063

ServicePal may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

Last updated: May 24, 2012